Merchant Program Assessment for Financial Institutions
A 25-point self-assessment for financial institutions evaluating the strength, alignment, and performance of their merchant services program.
Understanding the Impact of Your Merchant Program
Your merchant services program should strengthen client relationships, support bankers, reduce operational friction, and create long-term revenue opportunities. Use this checklist to identify strengths, uncover gaps, and evaluate whether your current partner is helping your institution grow strategically.
How to Use This Checklist
- Check each statement that is true today.
- Use missed checks to identify improvement opportunities.
- Review results internally and with your merchant services partner.
Quick Scoring Guide
0–10 Checks
Your program may be creating friction, missed revenue opportunities, or inconsistent merchant experiences.
11–18 Checks
Your program has a solid foundation but may lack alignment, visibility, or optimization in key areas.
19–22 Checks
Your institution has a strong merchant program with opportunities for refinement and growth.
23–25 Checks
Your merchant program is highly aligned, relationship-driven, and positioned for long-term success.